Analisis dan Monitoring Gangguan Jaringan Internet IndiHome pada PT. Telkom Indonesia Witel Gorontalo

Analisa dan monitoring gangguan jaringan internet pada IndiHome merupakan suatu proses pelayanan yang terus harus ditingkatkan oleh pegawai pihak Telkom kepada pelanggannya, untuk itu dibutuhkan suatu aplikasi yang dapat menunjang kinerja para pegawai Telkom Indonesia. Melalui Aplikasi iBooster, Nonatero dan NOSSA para Operator lebih mudah dan praktis dalam melakukan pemantauan atau monitoring gangguan jaringan internet IndiHome yang dilaporkan oleh pelanggan, kemudian hasil monitoring ini akan dilaporkan langsung kepada teknisi IndiHome. Melalui pemantauan semacam ini, teknisi dapat bekerja dengan lebih mudah mencari kerusakan yang disebabkan oleh gangguan fisik maupun gangguan logic. Setelah teknisi mendapatkan laporan langsung dari operator dan apabila kerusakan itu disebabkan oleh gangguan fisik maka teknisi langsung memperbaiki pada lokasi kerusakan tersebut, dengan menggunakan bantuan ketiga aplikasi tersebut, terbukti bahwa pelayanan perbaikan gangguan jaringan internet IndiHome dapat diselesaikan dengan mudah, praktis, tuntas dan cepat. =========================================================================================================================== Analyzing and monitoring internet network disruptions on IndiHome is a continuous service process that Telkom employees must constantly improve for their customers. To support the performance of Telkom Indonesia employees, an application is needed. Through the iBooster, Nonatero, and NOSSA applications, operators find it easier and more practical to monitor and track reported disruptions in the IndiHome internet network by customers. The monitoring results are then directly reported to IndiHome technicians. This kind of monitoring enables technicians to work more easily in identifying disruptions caused by either physical or logical issues. Once technicians receive reports directly from the operators and determine that the disruption is due to physical causes, they promptly proceed to repair the damage at the location of the issue. With the assistance of these three applications, it has been proven that the service of repairing IndiHome internet network disruptions can be easily, practically, thoroughly, and quickly resolved