PERCEPTION, EXPECTTION AND PREFERENCES TOWARD ICT SOLUTYON OF THE FRAIL ELDERLY PERSON

Abstract In the last two decades there has been an emphasis on participatory value in the design processes of goods, environments, and services, in order to implement methods and techniques of active involvement in the design of new organizational, architectural and technological scenarios with evident social repercussions and on the quality of individual life. Participatory Design is an approach that aims to actively involve all stakeholders (employees, partners, customers, citizens, end users) in the design process to ensure that the product meets real needs and is usable.The introduction and use of innovative technological devices to support the aging of frail elderly people does not necessarily correspond to an improvement in people's quality of life. The strong technical curvature resulting from the use of telemedicine models often highlights limits in the usability of technologies in responding to the real needs of users. The theoretical framework of Special Pedagogy allows the assumption of the bio-psycho-social perspective (WHO 2001) and the constructs of quality of life and participation and opens up to inclusive logics that implement a profound and questioning reflection on all contexts of life, with the goal of exposing the set of disabling processes and indicating a valid support in the use of technological resources.The contribution, retracing the research phases of the Data System Platform for Smart Communities project, (project admitted for funding in the Innolabs 2018-2019 call), completed in 2020, presents the results of the analysis of the needs of strategic stakeholders and the results of the detection of expectations, attitudes and degree of satisfaction and trust towards telemedicine devices by frail elderly people