THE PUBLIC ACCOUNTABILITY MODEL OF THE UNITED BANTEN PEOPLE'S SOCIAL SECURITY (JAMSOSRATU) AT THE BANTEN PROVINCE SOCIAL SERVICE

The focus of this research is on the public accountability of Banten Bersatau Social Security (Jamsosratu) at the Banten Province Social Service. The approach in this research is carried out by exploring the issue of public accountability which aims to obtain a clear picture of the accountability of Jamsosratu at the Social Service of Banten Province. The research method used is descriptive qualitative method by observing and exploring the behavior of the object under study and to find a comprehensive and in-depth picture of the object under study, and theory is used as an approach to research problems with data sources consisting of primary data sources and secondary data through observation. , documentation analysis, in-depth interviews and data validity were carried out using triangulation techniques through checks, checks and confirmations between the results of observations, analysis of documentation and interview results. The results show that the 5 (five) dimensions of Jamsosratu's public accountability at the Social Service of Banten Province which include the dimensions: 1) law and honesty, 2) program, 3) managerial, 4) policy and 5) financial, all of which must exist or not. In addition, there are factors that become obstacles and hinder the process of preparing Jamsosratu's public accountability, including employees who lack commitment, lack of capability, and the lack of optimal leadership roles in realizing public accountability. The public accountability model of the United Banten People's Social Security (Jamsosratu) which is effective at the Banten Province Social Service is the system model. The effectiveness of Jamsosratu's public accountability is determined by the dimensions of accountability: 1) law and honesty, 2) managerial, 3) program, 4) policy, 5) financial, 6) professionalism, and 7) code of ethics. The seven dimensions must exist, be implemented and integrated with supervision and control from the leadership. Modification of the theory that researchers put forward, namely by adding 2 (two) dimensions, namely 1) Dimensions of Professionalism, and 2) Dimensions of the code of ethics. And this is a finding in this study (Novelty). The findings of this study greatly strengthen accountability and can be used as a basis for integrated organizational performance in Jamsosratu public accountability reporting at the Banten Province Social Service. The substance of this study, that the Jamsosratu public accountability at the Social Service of Banten Province is effectively determined by the dimensions: 1) law and honesty, 2) program, 3) managerial, 4) policy and 5) financial, 6) professionalism, 7) code of ethics, can be implemented with an accountability system model that is integrated with a public accountability reporting system with the public interest of the people of Banten Province which is transparent and democratic. Keywords: Public Accountability, Social Security, Social Servic