A guideline for modelling and supporting information access processes

Process management is an important task in many companies. However, most of the literature on process management focuses on aspects like execution and monitoring and does neither deal with knowledge management support for the maintenance and contextualization of process models nor with the integration of such tasks into work procedures and corresponding tools. An effective knowledge management for business processes needs meta-data describing not only the processes but also their parts and details. This paper proposes a knowledge infrastructure for process modelling, usage and maintenance, which is based on a social tagging approach derived from popular social bookmarking tools. The concept of a tag-based prototype is described, which enables knowledge management support for complex sets of processes