Thermal comfort and indoor air quality on end-user satisfaction level evaluation in a Nearly Zero Carbon neighbourhood

End-user satisfaction studies in residential buildings has to be approached combining the user’s perspective and technical criteria to consider the complex interactions influencing the building energy performance. Therefore, in this study the physical characteristics of dwellings and their environments are assessed, user satisfaction is examined, and the relationship between them is investigated. The study aims to illustrate the end-user satisfaction in exemplary high performance buildings and to investigate how the users are interacting with these buildings. Examination of the building performance, thermal comfort and indoor air quality are the main focal points of the work. In general, results reflect a significant improvement on the satisfaction level of the inhabitants with the comfort of the dwelling after the refurbishment of the district. Findings from the cross-analysis of both surveys and measurements are used to further refine conclusions and identify the driving factors of the interrelationship between building performance and end-user satisfaction.End-user satisfaction studies in residential buildings has to be approached combining the user’s perspective and technical criteria to consider the complex interactions influencing the building energy performance. Therefore, in this study the physical characteristics of dwellings and their environments are assessed, user satisfaction is examined, and the relationship between them is investigated. The study aims to illustrate the end-user satisfaction in exemplary high performance buildings and to investigate how the users are interacting with these buildings. Examination of the building performance, thermal comfort and indoor air quality are the main focal points of the work. In general, results reflect a significant improvement on the satisfaction level of the inhabitants with the comfort of the dwelling after the refurbishment of the district. Findings from the cross-analysis of both surveys and measurements are used to further refine conclusions and identify the driving factors of the interrelationship between building performance and end-user satisfaction.C