Importance of TQM-Methods in the Area of Industrial Services: An Empirical Survey in the Austrian Machinery and Plant Engineering Industry

This publication deals with the business practice of service, i.e. with the organisation, processes and development of services and presents a clear picture of the current situation in the industry and of the direction in which companies must develop. Industrial Services adapted to the requirements of the customers and aligned with the specifications of the physical products are becoming increasingly important for companies in the engineering industry in order to remain competitive and to ensure long-term economic success. This paper should give a general idea of what the future needs for action in these companies and in applied research are