Promoting Continuous Improvement in Delivering Career Resources and Services

The aim of this paper is to examine factors that influence continuous improvement in the design and delivery of career resources and services for young people and adults. I base this examination on my understanding of the literature on organizational change, as well as my experience as a consultant to organizations seeking to improve the delivery of career resources and services. I will begin by briefly describing my experience as a consultant to provide a context for understanding my point of view. I will then present my analysis of the factors that contribute to and detract from continuous improvement. I will conclude with a few thoughts about the challenges we face and a possible future