A process-driven IT training model for construction: core development issues

Information technology (IT) has often been cited as being able to createcompetitive advantage. However, the degree of leverage is often dependent upon severalfactors, not least the type and level of IT training provided, resources available, managementcommitment, and prevailing level of corporate culture. This paper introduces thegeneric processes involved in developing an IT training framework in order to support anddeliver the business strategy, and presents findings in the form of a generic IT trainingmodel. This model identifies the sequential stages needed to commission and deploy ITtraining in a construction environment in the form of an implementation roadmap. Thismodel was developped with two leading UK construction organizations. Findings haveidentified that seven core process phases should be considered before committingresources to training. Recommendations include identifying the core business benefitsand matching these to the training outcomes, albeit cognisant of barriers such as lack ofempowerment, organizational culture, resource limitations, and so on