A knowledge management framework for the telecommunication industry : the KMFTI model

Recent years have witnessed a continuing growth of developments inknowledge management systems to capture the information flows withinorganisations and tum them into exploitable management databases.Examples to this are such as the Total Quality Management and the BusinessProcess Reengineedng models. There is no doubt, that during the last fewyears there has been a broad interest of exploiting knowledge. However,traditional Knowledge Management (KM) systems and frameworks do notnecessarily take into account the specific nature of the telecommunicationindustry, particularly those related to capturing, sharing and exploitingunconventional data flows that occur between the personnel on the movesuch as technicians and engineers. Thus, a large amount of these data is lostand will never be able to benefit the organisation or its employees in anyway.Therefore, this research addresses the development of a new KM frameworkto fill in this gap and provide the telecommunication organisations in generaland the General Post and Telecommunication Company(GPITC) in Ubya inparticular with a solid base where bulk and rough data will becomeexploitable and manageable in a concise and intelligent way.The main questions being posed by this research are as follow:Could the Existing Knowledge Management Systems help the GPTC inLibya in particular and the telecommunication industry in general tobetter manage their data flows and turn them into an exploitableknowledge base? and How a strategic Knowledge Management Framework (KMF) couldcontribute to establishing adequate guidelines and policies in suchtelecommunicatioenn vironment?In this regard, the investigations in this research will stress on theIdentification of the broad range of issues that are preventing the adoption ofKM systems within the GPTC or any given telecommunication organisationrather than trying to focus on a specific and unique question about theexploitation of KM. This approach is justified by the fact that no specific KMSappear to be developed for such Industry. Furthermore, the variousparameters are described under this common framework which is expectedto benefit the telecommunication sector as a whole