Business process re-engineering and organisational change : evaluation of implementation strategies

This thesis is based on research carried out within the CONDOR project funded underthe European ESPRIT programme, which is a partnership between English, French,and Swedish construction companies. The thesis aims at presenting empiricalevidence and discussion that moves toward a theory of successful implementation ofchange initiatives such as business process re-engineering trying to identif' its maincomponents. The thesis challenges the concept of business proàess re-engineeringtrying to add to the body of knowledge in this area through the development of a newbusiness process re-engineering methodology applied and evaluated in the three casestudies which were participated in the research.The research methodology used is a combination of quantitative and qualitativeresearch methods (triangulation technique). A major element of the thesis is theempirical work carried out, in which the researcher was actively involved using thenew business process re-engineering methodology.The analysis of both qualitative and quantitative results showed that the basis of asuccessful business process re-engineering should concern the development of someorganisational characteristics, which would prepare the organisation for a moreholistic form of organisational change.Finally, the thesis draws together the different problems and questions that arise inorder to develop a business process re-engineering strategy, based upon the literatureand empirical findings, in order to improve organisational effectiveness and help theorganisations to survive in a continuously changing environment