Smart services in manufacturing companies

The increasing digitisation of products and processes is triggering far-reaching changes in business models and the associated organisational systems, networks, consumption patterns and ways of working. This paves the way for a new type of highly IT-based services, the so-called “smart services”, which will offer various new possibilities for manufacturing industries. Due to their high complexity, systematic approaches their development are required and some first promising research can be found in the area of service engineering, in particular the activities that deal with the development of product-service systems