Mismatch patterns in similar business processes

To unify similar business processes, such as processes of similar business units or similar organizations, the similarities and differences between these business processes must be detected and the differences must be resolved. This paper presents a collection of patterns that describe frequently occurring mismatches between similar business processes. These patterns are helpful in the mismatch detection step. We discovered them in practice by comparing processes that we obtained from different business units in two organizations. The patterns help when merging processes in case of a merger between organizations. They also help when merging processes to construct a standardized process that allows organizations that adhere to the standard to interact successfully