Medlares egenskaper : Hur påverkas förhandlingsparterna av medlarens envishet och tålamod?

Abstract Title: The Mediator’s Qualities - How are the negotiating parties effected by the mediator's persistence and patience? Level: Final assignment for Bachelor Degree Author: Johanna Strandberg and Emma Hjalmarsson Supervisor: Jens Eklinder Frick and Jonas Molin Date: May 2015 Aim: Our aim is to create a greater understanding of the negotiating parties' experience of the mediator's persistence and patience. Method: We have chosen a deductive approach that we have based our empirical data on already existing research. Theoretical material has been gathered through literature, theses and scientific articles. With the background to our aim, we have chosen to use a qualitative approach where we have interviewed ten people who have been in contact with a real estate agent the last 24 months. The empirical data was then analysed and discussed in our analysis and conclusion. Result & Conclusions: We have found that the mediator's persistence and patience affect negotiating partners in various ways. Patient is seen as a positive quality while persistence can be perceived as negative. Our survey shows that when persistence and patience are combined, the result is successful. Our survey also showed that the main characteristics of the mediator were not at all persistence and patience, which earlier research has shown, but instead it was nice, impartial and knowledgeable. Suggestions for further research: What we think would be interesting for further research is to investigate the mediator's perspective because we only looked at the negotiating parties' perspective. We would encourage further research on qualities in general and also on the specific persistence and patience because we fount that it was a limited amount of research based on these qualities. Contribution of the thesis: The contribution of this study is that it has created a larger understanding for the characteristics that negotiation parties perceive as important for a real estate agent. This can be beneficial for real estate agents to know what properties the parties prefer and how they should act in their efforts to make the parties satisfied. Key words: Negotiation, mediation, characteristics, persistence, patience