Kvalitetsbristkostnader: En kvalitetskostnadsuppföljning för produktion och eftermarknad. : En fallstudie vid Huddig AB

All companies wants’ to be as profitable as possible. The company in question is one of the leaders in it´s field in Sweden. In order to increase profits as much as possible it is important to identify and eliminate eventual quality defect cost as far as possible. This study was performed in Huddig AB, and the purpose of this study is to try to develop a routine for monitoring the quality defect costs, and to improve communication and create feedback between production and aftermarket. In addition to an extensive literature review on quality defect costs most of the work have been conducted at the company. Own observations and interviews have been done with the staff to get a picture of the current situation and to try to come up with improvement proposals. During the study it was proved that much of the quality defect costs in essence, derived from the production, which is seen as positive because it is the easiest part of the company to improve. If the company succeeds in eliminating the problems at production, the problem with service and aftermarket later in the chain will also be reduced. To reduce the quality defect costs it is recommended that you work systematical and use one of the models discussed in this paper to make hidden costs more visible and in the long run increase profitabilit