Add to ORKGObjectivePatient-centred care has become a priority in many countries. It is unknown whether current tools capture aspects of care patients and their surrogates consider important. We investigated whether online narrative reviews from patients and surrogates reflect domains in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and we described additional potential domains.DesignWe used thematic analysis to assess online narrative reviews for reference to HCAHPS domains and salient non-HCAHPS domains and compared results by reviewer type (patient vs surrogate).SettingWe identified hospitals for review from the American Hospital Association database using a stratified random sampling approach. This approach ensured ...
In line with the increasingly important role of patient-centered healthcare quality assessment, hosp...
Background: Regional population health management (PHM) initiatives need an understanding of region...
Introduction: Use of both in-person and video visits have become a common norm in health care delive...
<strong>Background</strong> Many websites allow consumers to evaluate their healthcare experience ye...
BACKGROUND: In the United States patients have limited opportunities to read and write narrative rev...
BACKGROUND: Some hospitals\u27 and health systems\u27 websites report physician-level ratings and co...
Introduction Patients are describing their healthcare experiences online using rating websites. Th...
Background Little is known about the usefulness of online ratings when searching for a hospital. ...
Background: Patients’ agents rather than patients themselves often choose hospitals and rehabilitati...
Background/Aims Providers face a paradox between professional conduct and reputation management when...
BACKGROUND: Over the last decades, the patient perspective on health care quality has been unconditi...
We examine how patient numerical ratings and specific words in written reviews of family physicians ...
An important concern for health care professionals is that standardized patient surveys may not full...
Background: Regional population health management (PHM) initiatives need an understanding of regiona...
Abstract This study examines how patients use narratives to evaluate their experiences of healthcare...
In line with the increasingly important role of patient-centered healthcare quality assessment, hosp...
Background: Regional population health management (PHM) initiatives need an understanding of region...
Introduction: Use of both in-person and video visits have become a common norm in health care delive...
<strong>Background</strong> Many websites allow consumers to evaluate their healthcare experience ye...
BACKGROUND: In the United States patients have limited opportunities to read and write narrative rev...
BACKGROUND: Some hospitals\u27 and health systems\u27 websites report physician-level ratings and co...
Introduction Patients are describing their healthcare experiences online using rating websites. Th...
Background Little is known about the usefulness of online ratings when searching for a hospital. ...
Background: Patients’ agents rather than patients themselves often choose hospitals and rehabilitati...
Background/Aims Providers face a paradox between professional conduct and reputation management when...
BACKGROUND: Over the last decades, the patient perspective on health care quality has been unconditi...
We examine how patient numerical ratings and specific words in written reviews of family physicians ...
An important concern for health care professionals is that standardized patient surveys may not full...
Background: Regional population health management (PHM) initiatives need an understanding of regiona...
Abstract This study examines how patients use narratives to evaluate their experiences of healthcare...
In line with the increasingly important role of patient-centered healthcare quality assessment, hosp...
Background: Regional population health management (PHM) initiatives need an understanding of region...
Introduction: Use of both in-person and video visits have become a common norm in health care delive...