Add to ORKGLaw in Action is a podcast in which academics talk about their research and how law works in practice. The guests are academics who contributed to the special issue “Access to Justice in a digital era” of the Journal of Empirical Research on Law in Action (Recht der Werkelijkheid).Citizens can complain about maladministration or mistreatment by public bodies at the public ombuds. In a multi-method study, Julia Dahlvik studied the different ways citizens can file a complaint and the importance ombuds institutions worldwide attach to personal, other analogous and diverse online forms of contact possibilities for citizens. She concludes that despite digitalization developments, the personal encounter between citizens and ombuds still plays an ...