This video clip comprises one of the 5 presentations of the PANEL SESSION: “The Front Line – Home Care Providers” held at the 21st Annual John K. Friesen Conference, "Innovations in Home Care: A Public Policy Perspective," MAY 16-17, 2012, Vancouver, BC. Presented by Diana Hill, Director, Home Support Services, Greater Vancouver Community Support Society. It is well known that jurisdictions with more comprehensive and integrated home care delivery systems are able to extend independent living for older people for longer periods of time, thereby reducing more costly forms of care, such as institutionalization. Better quality home care raises the quality of life of older persons, and reduces the burden of care for families. Today, howeve...