Featured Research: The Failings of NetPromoter

Keiningham, Timothy L.

Publication date

November 2007

Publisher

Vanderbilt University Library

Abstract

Includes descriptive metadata provided by producer in MP3 file: "Owen Graduate School of Management - Podcasts - Featured Research: The Failings of NetPromoter - Timothy Keiningham, Senior Vice President and Head of Consulting, Ipsos Loyalty."Owen Graduate School of Managemen

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Featured Research: The Failings of NetPromoter

Abstract

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Featured Research: The Failings of NetPromoter

Abstract

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