Risk Management Assessment at Primary Health Clinic to Support Quality Improvement

Abstract : The rapid increase in population provides opportunities for businesses in the health sector to develop. Health workers began to look for profits and channel self-actualization by opening primary clinics. However, in running the primary clinic business, the owner faces obstacles in managing risk at the Primary Clinic because there are no guidelines for carrying out risk management at the clinic. Based on this premise, the research respondents were primary clinic owners in the city of Bandung. Data collection was carried out using a questionnaire containing the type of clinic, clinic age, turnover per month, average number of patients per day, risk awareness, application of risk management, and statements related to risk management and quality of health services. Data analysis was carried out using descriptive statistical method, and hypothesis testing with multiple linear regression. This hypothesis test proves that risk management can support the improvement of the quality of health services with value of R square 75,9%. Therefore, the purpose of this study is to provide a solution to increase awareness of the clinic owner about risk management by building a risk culture in the Primary Clinic entity. In addition, procedures for carrying out risk assessments are carried out starting from determining the context in the primary clinic, identifying non-medical risks, analyzing, evaluating, to determining mitigation activities. After that, strategic initiatives and monitoring plans are determined because risk management is a long-term and continuous process to support business processes and improve the quality of health services