Consumer Adoption of Mobile Payment Services in Mauritius: The Mediating Effect of Attitude

Customers in Mauritius have become increasingly reliant on Mobile Payment Services (MPS). This study examined an integrative theoretical framework that researchers can use to firstly conclude the relative significance of various constructs [such as Subjective Norm(SN), Compatibility(COM), Perceived Risk(PR), Perceived Trust(PT), and Intention(INT)] in the adoption of a MPS, and secondly the eventual mediating effect of the consumer's attitude (ATT) toward the tool's use. To evaluate a set of study hypotheses, responses from MPS users from a customer's perspective were experimentally examined using Statistical Package for the Social Sciences (SPSS) software. According to the findings, respondents who used MPS were more likely to be young males between the ages of 25 and 34 who worked full-time. Analysis for reliability and descriptive statistics for all the individual items (COM, PR, PT, SNs, INT to use, ATT and E –payment adoption) showed a satisfactory degree of reliability with a Cronbach’s alpha coefficient ranging from 0.720 to 0.930. Normal p-p plots also seemed to be in line with the expectation and therefore had not caused the violation of the assumptions