ENTERPRISE RESOURCE PLANNING : ERP IMPLEMENTATION: CRITICAL SUCCESS FACTORS WITH FOCUS ON CHANGE MANAGEMENT

Abstract: Date: June 2009 Authors: Ngulle Shellybrown Ekane - 810331 Muhammad Salman Khan - 810809 Title: ERP Implementation: Critical Success factors with focus on change management. Introduction: IT has influenced its impact on business strategy and capabilities. Businessstrategy which has a fundamental role in an intense competitive environment, does not onlydetermines the success of business but governs the survival of business as well. EnterpriseResource Planning involves the integration of the data into a single system for information'sto be monitored and share within the organization which further aids the enhancement ofbusiness operations by changing business processes and provide support for organizations. Purpose: The purpose of this research is to describe and analyze the critical success factors ofERP systems implementation keeping in view people, process and technology frameworkwith a prime focus on people (Change Management). Research Question: Which factors are critical to ERP implementation success and howchange management influence ERP implementation process? Research design: This research is based on qualitative approach which does not include anystatistical tools and methods. This research is entirely based on secondary data collectionmethod, and information has been collected from full text databases of MälardalensUniversity. Most of the articles, journals and conference papers were collected fromEMERALD, ELIN, PORTAL SUTL and IEEE. Reference books from university library werealso used in the course of the research. Conclusion: The factors critical to ERP implementation success, identified are numerous,but every organization has its own core factors which are considered in the implementationprocess as mentioned by different authors. Successful change management could drive theimplementation process towards positive dimension for an organization to reap the benefitsprovided by the system, whereas lack of adequate change management strategies may resultin failure or negatively influence the implementation process. Keywords: Enterprise Resource Planning (ERP), Critical Success Factors (CSF), Changemanagement