Evaluating the Performance of the Integrated Health System in the Quality of Health Care Delivery from the Viewpoint of Health Workers and Health Care Providers throughout Iran in 2020

Introduction: The Integrated Health System SIB is a system designed for electronic health records developed with the objective of information optimization and providing health care. Due to the outbreak of COVID-19 disease and the importance of the electronic health records, the present study aimed to investigate the performance of the shortcomings of SIB and identify the strengths and weaknesses of this system. Method: The present study was a descriptive cross-sectional one conducted in the Spring of 2020. A total of 166 health workers and health care providers throughout Iran participated in this study. A researcher-made questionnaire with a five-point Likert scale was made available online to individuals. Sampling was done purposively and then the data were entered into SPSS Software (version 26) by the researcher and analyzed using descriptive statistics as well as chi-square test, independent t-test, and correlation coefficient to test a specific hypothesis about the distribution of a variable. Results: The results of the present study showed that the quality of vaccination registration and its reporting is considered as the best performance of the SIB system. The performance of the entry and exit of the covered people was the weakest part of the SIB system. There was a statistically significant relationship between vaccination registration and gender (p-value = 0.014). Conclusion: The Findings of this study revealed that the performance of the SIB system in providing health care was evaluated as moderate to good. The results of this study can help system developers to improve the weaknesses of the SIB system in accordance with the existing capabilities