Front Office Department in Hotel Ciputra Jakarta

The objective of this Industrial Placement program is to enhance the skill of the student in Room Division, especially in Front Office Department. The program has been started since June 2019 until December 2019. Industrial Placement is a must thing to do in Universitas Multimedia Nusantara before graduating. Industrial Placement is very important for the writer because the writer can learn in real hotel industry and get so many experience. But in the program there are some rules that must be followed by students that want to do the Industrial Placement. It is useful program that can help the student to work in real industry. Some problems occurred during the training program such as check in and check out process, greeting’s feedback from guest and the writer’s lack of knowledge about the destinations. However, such problems can be solved by a practice more. After the Internship program has been done, student will go back to campus. But the student need to do some report about the internship program. This report is made as for partial fulfilment in the course curriculum.The document described as the details about the activities done during the Industrial Placement from June 2019 to December 2019. This information can be a reference for other training program or course curriculum in Universitas Multimedia Nusantara