The effects of computer self-efficacy and outcome expectancy on end-user job control and stress

This article examines the effects of computer self-efficacy and outcome expectancy on the end-user\u27s sense of felt stress as mediated by job control. A nationwide survey of information technology end-users provided the sample. The results show that computer self-efficacy directly impacts personal and job related outcome expectancies and that computer self-efficacy and job related outcome expectancies directly affect job control. Job control is shown to mediate the impacts of computer self-efficacy and job related expectancies on stress. The results are discussed and implications for information technology managers are presented