Websites quality needs to meet consumers’ expectations

Problem question: Which quality elements are most important for consumer? Object: Internet website quality. Goal: Overview internet website quality need for consumers. Tasks: 1. Analyze consumer need for websites 2. Show website research overview. The dominance of the internet as a meeting space and distribution channel also necessitates an understanding of e-service quality. This paper presents valuable insight into consumers’ website quality intentions regarding website itself. Specifically, it examines the influence of website quality on consumer inclusion. Results show that in scientific field there is two type of research: website quality (system, information, and service quality) and ran relationship quality (satisfaction, commitment, and trust). Website quality on key outcomes—customer satisfaction, repurchase intentions, and word-of-mouth communication. Conclusion Internet website consumer needs changing all the time. Consumer experience, previous quality, and expectation have a impact for user quality understanding. Quality priority’ s is divided by internet website types. Different types of website have different categories of overall quality. Quality understanding between creation and consumers can have significant differences. Internet website research is making by different stages. First scientist research quality field, evaluate different dimensions like: content, structure, easy to use, interactivity. Second state is model creation, state when model is integrated in real website. Most of the time model show, how much each category effect consumer loyalty, perception and quality understanding. A different author thinks that in future research main problems will be related with social networks, security and passwords