Driving performance improvement through the concept of Maintenance Business Model.

Maintenance function within manufacturing companies should be seen as a source of added-value for the whole company’s performance and goals. Indeed, improvements of maintenance performance have an effect also on the whole company’s performance. This integrated view is supported by the concept of Maintenance Business Model (MBM), and the proposed framework including MBM as an intermediate link between the formulation and the execution of maintenance strategy. The MBM can be used as a means for analyzing and improving maintenance management activities in order to provide the highest value to the stakeholders of maintenance function, being both internal (e.g. production process, quality) and external (e.g. final customer, regulatory bodies..)