Officialdom services innovation based mobile Sicakep in Wajo Regency (South Sulawesi, Indonesia)

ABSTRACT: Officialdom services in developing countries have been generally done through conventional ways which are inclined to be ineffective, time-consuming and open to low-level corrupt practices. Attempts to transform the services from manual to electronic ways are inevitable in the contemporary digital era. This article assesses Mobile si-Cakep, the local government’s innovation of Wajo Regency, South Sulawesi, to improve the effectiveness, professionalism and integrity of the officialdom services. This article highlights that the program is potentially not sustained as it is highly dependent on local stakeholder’s political will. This article suggests the improvement of public participation, particularly from local civil societies, in order to maintain and sustain the Mobile si-Cakep program in the longer run way