Accommodation Sector Innovations during the Covid-19 Pandemic: A Conceptual Review

Innovation plays an important role for tourism businesses in difficult times such aspandemics. The purpose of this study is to examine innovations that developed andadopted by accommodation businesses during the pandemic, through the literature andwebpages of the renowned chain hotels. For this aim, a literature review has beenmade and nationally and internationally most valuable and renowned hotel chains’ (EliteWorld Hotels, Titanic Hotels, Voyage Hotels, Dedeman Hotels, Swiss Hotels,Intercontinental Hotels, Accor Hotels, IHG Hotels, Hilton Hotels, MarriottHotels&Resorts, MGM Hotels&Resorts, NH Hotels etc.) web pages were investigated inorder to reveal innovations that developed and adopted during the pandemic. Thepandemic period innovations were classified according to the operational departments.As a result of the literature review and examination of the web pages, it is understoodthat technological innovations have been widely adopted in the pandemic process inaccommodation businesses