Analisis Sistem Antrian Pasien (BPJS) Pada Puskesmas Bersinar Kecamatan Pangkalan Lesung Kabupaten Pelalawan

. This study aims to analyze the Patient Queue System (BPJS) at the Bersinar Puskesmas Pangkalan Lesung, Pelalawan Regency, whether it has been running effectively and efficiently. used in this research, namely from the results of observations and interviews. The method used in this study is a descriptive quantitative method which uses the formulas of Multi channel single phase (M/M/S). The results of this study indicate that the Patient Queue system (BPJS) at Puskesmas Bersinar Pangkalan Lesung has not been effective and efficient by using 4 drug counter service officers, therefore if the officers are added to 5 patient queues for BPJS Puskesmas Pangkalan Lesung, it becomes effective and efficient by performing Comparison of calculations using M/M/4 with M/M/5 the result is M/M/5 or using 5 the number of patients queuing in the system is significantly reduced