The apology strategies used in frozen movie

Misunderstanding in communicating often occur in everyday conversation or in dialogue within the film. In order for social relationships to fall apart, a strategy to apologize for deliberate or unintentional errors is necessary. This researcher aims to analyze the apology strategy used by the characters and related the apology strategy with the principle of politeness in a conversation in the Frozen movie. The reason why the researcher chooses the apology utterance is because the apology utterance is the most common kind of speech act always used in everyday expressions. The researcher focus on analyzing apology strategies that are then related them to the principle of politeness. This movie is chosen because there are many apology utterances that are spoken in different situations and reasons. Therefore, the discussion of this study takes two problems, namely: discussing how the apology strategies are used in Frozen movie and how the characters use these apology strategies in relation with the principle of politeness. This apology strategy research is categorized based on Cohen and Olshtain's later theories on Leech's theory of politeness. The researcher used qualitative descriptive method. As a result of this study, there are three apology strategies that researcher used in this movie, namely in the strategy an expression of apology, the explanation or account the situation and the last is in the strategy an acknowledgment of responsibility. In addition, this apology strategy research is associated with the principle of politeness, those are the tact maxim, the generosity maxim and the last is the sympathy maxim. Keyword : Apology, apology strategies, speech act, principle of politenes