Smart Card Revamping

Have you ever wondered what happens behind the scenes in a medical office which helps you get in for treatment and on your way in a timely manner? I have been a medical assistant for almost 6 years, privileged to be at the same location within the Treasure Valley, and I can verify that the magic behind the scenes involves constant process improvements but this especially prevalent when the unexpected happens - a pandemic. Working in a hospital during Covid-19 added challenges to nurses like never before. Our processes were already strained but now we have more to do and often with less personnel. My capstone focuses on a specific process improvement helping the nurses complete their side jobs associated with our daily workloads introducing the revamping of Smart Cards