Posizionamento discorsivo e intercultura: analisi di un caso di studio sugli sportelli di servizio pubblico cittadino

The main aim of this paper is to analyze the processes of discursive construction and positioning of cultural mediators who work in a public service. For this reason a case study represented by the cultural mediators of municipality counters of a middle-sized Northern Italian town has been chosen. Our paper is rooted on the theoretical and methodological perspective of Intercultural Psychology. Moreover it refers to Discourse Analysis and, within this perspective, to the construct of discursive positioning. The cultural mediators who work in a Council service on activities which are specific for migrants participated to this study, which has been conducted through semi-structured interviews. The excerpts that were selected from the transcriptions of the interviews allowed to identify the construction in interaction of specific rhetorical devices and interpretative repertoires. Results show how participants co-construct a value-related dimension which is also linked to their work practices tasks, thus emphasizing aspects of distinctiveness from the other operators who work in public service