‘You can’t hear a child you don’t see’ : Frontline workers’ perspectives on engaging young people in out-of-home care in the decisions affecting their lives.

Traditionally, young people in out-of-home care have been marginalised from the most important decision-making processes that affect their lives. A compelling, contemporary evidence base confirms that this dilemma persists despite the ratification of young people’s participation rights in legislation and policy, which has grave implications for young people’s wellbeing, the quality of decisions and subsequent interventions. This place-based, participatory action research drew on the perspectives of case and program managers at the frontline of out-of-home care service delivery in Inner Gippsland to provide unique insights into the barriers and opportunities to increased inclusion of young people in the decisions being made about them. The study was supported through a university–industry research collaboration within the Inner Gippsland Children and Youth Area Partnership. This thesis contends that a confluence of factors in response to unprecedented demand on the Inner Gippsland child welfare service system has significantly eroded the time and opportunity for face-to-face practice between workers and young people, which is fundamental to the facilitation of young people’s engagement in decision-making. The research process was underpinned by a blend of critical theory and the capability approach. New insights were developed to advocate for diverse, context-specific interventions and broader system reforms to expand the capacity for workers to engage in face-to-face practice with young people. An authorising environment that legitimises participatory practice is required to support connections between workers and young people. This thesis argues that the alignment of rights-based participation principles with critical components of the system—policy, performance management regimes, compliance and administrative practices and professionalisation strategies—could transform decision-making processes for young people. This is especially vital for a growing cohort of young people who live in out-of-home care. Keywords: participation, decision-making processes, face-to-face practice, children, young people, critical theory, capability approach, action research, out-of-home care researchDoctor of Philosoph