Resolving Environmental Problems With a Local Online Complaint Mechanism

The Banyumas Regency Government launched the Lapak Aduan Banyumas (LAB) initiative to facilitate the community in channeling aspirations, providing information, and submitting complaints. This program also helps with resolving environmental concerns. This study was qualitative research and data were collected from the official Government website, through observations, and through online mass media. The data were analyzed using interactive analysis. This research showed that environmental issues were important concerns of the public and that environmental problems could be resolved more quickly by utilizing information technology. Faster problem-resolution can increase public trust in the government. Keywords: environmental problems, technology, data triangulation, Lapak Aduan Banyumas (LAB