Digital bureaucracy in the COVID-19 era at the Ambon city population and civil registry office 2019

The COVID-19 pandemic that has hit the world has forced State Civil Apparatus (SCA) to complete work from home (WFH). This study follows up on the circular letter of the Ministry of State Empowerment and Bureaucratic Reform (Kemenpan-RB) Number 19 of 2020. The results showed that the availability of information technology support capacity in online services at the Ambon City Population and Civil Registry Service is quite good in providing information technology support resources. The findings of this study are that not all types of documents can be registered online through the Ambon City Population and Civil Registry website. Types of services that can be performed online include. The results of research on the carrying capacity of Ambon City HR in understanding applications at the Ambon City Population and Civil Registry Office have not been able to use online services because they are elderly and have special needs