ANALYSIS OF DATA & COMPUTER NETWORKS IN STUDENTS' RESIDENTIAL AREA IN UNIVERSITI TEKNOLOGI PETRONAS

In Universiti Teknologi Petronas (UTP), most of the students depend on the Internet and computer network connection to gain academics information and share educational resources. Even though the Internet connections and computers networks are provided, the service always experience interruption, such as slow Internet access, viruses and worms distribution, and network abuse by irresponsible students. Since UTP organization keeps on expanding, the need for a better service in UTP increases. Several approaches were put into practice to address the problems. Research on data and computer network was performed to understand the network technology applied in UTP. A questionnaire forms were distributed among the students to obtain feedback and statistical data about UTP's network in Students' Residential Area. The studies concentrate only on Students' Residential Area as it is where most of the users reside. From the survey, it can be observed that 99% of the students access the network almost 24 hours a day. In 2005, the 2 Mbps allocated bandwidth was utilized 100% almost continuously but in 2006, the bottleneck of Internet access has reduced significantly since the bandwidth allocated have been increased to 8 Mbps. Server degradation due to irresponsible acts by users also adds burden to the main server. In general, if the proposal to ITMS (Information Technology & Media Services) Department for them to improve their Quality of Service (QoS) and established UTP Computer Emergency Response Team (UCert), most of the issues addressed in this report can be solved