PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA OPERASIONAL PADA UD. RESTU JAYA

For a company, the best way to maintain optimal company conditions is to implement Total Quality Management (TQM). This study aims to determine the effect of implementing Total Quality Management (TQM) which is then realized in 4 pillars, namely customer focus, employee empowerment, continuous quality improvement, and fact-based management on operational performances at UD. Restu Jaya. The research sample used was 44 employees. Methods of data analysis are multiple linear regression, classic assumption, and hypothesis. Based on the result of data analysis, the implementation of Total Quality Management (TQM) is proven to simultaneous operational performance effect. However, in there are several variables that have no partial effect on the operational performance variable, while those variables are employee empowerment and continuous quality improvement. While the variables focused on customers and management based on fact have a significant partial effect on operational performance variables