Zadovoljstvo roditelja djece s teškoćama u razvoju zdravstvenom uslugom u privatnim i javnim ustanovama

Roditelji djece s poteškoćama u razvoju imaju jednu od najbitnijih uloga u životima te djece, s obzirom na to da s njihove strane postoji ogromna razina odricanja, žrtve i potreba za iznadprosječnom emocionalnom stabilnošću u svrhu kvalitetnog odgoja svog djeteta. Ovdje bitnu ulogu igraju institucije koje pomažu tim roditeljima u svrhu kvalitetnijeg razvoja djece s poteškoćama u razvoju. Te institucije su privatne i javne, a razlike kod tih institucija su obrađene u sklopu ovog rada. Tako privatne institucije prema pregledu literature imaju bolji odnos prema pacijentima, transparentnije su, brže i očekivano skuplje, dok prema javnim ustanovama postoji određena doza negativne percepcije od strane ispitanika u svim prethodno spomenutim elementima. Upravo zato, kao cilj završnog rada postavljeno je ispitivanje zadovoljstva roditelja koji imaju djecu s određenim stupnjem poteškoća u razvoju, prema javim i privatnim zdravstvenim ustanovama. Pritom je dodatni cilj bio usporediti percepciju stavova, društvenih normi i zadovoljstva uslugama u javnim i privatnim zdravstvenim ustanovama. Prikupljeno je primarnim istraživanjem 266 ispitanika kroz online upitnik. Mnogi rezultati ukazuju pozitivan utjecaj percepcije stavova prema zadovoljstvu zdravstvenim uslugama u javnim i privatnim zdravstvenim ustanovama. Također, ističu se i razlike po spolovima, gdje je pronađeno da su muškarci u prosjeku zadovoljniji od žena kada se ispituje zadovoljstvo prema zdravstvenim ustanovama. Ispitanici su, također, u prosjeku puno zadovoljniji privatnim zdravstvenim ustanovama, a samim time je i njihova percepcija stavova prema privatnim zdravstvenim ustanovama izraženija.Parents of children with disabilities have one of the most important roles in the lives of these children, given that there is a huge level of sacrifice, sacrifice and the need for above-average emotional stability for the purpose of quality education of their child. Institutions that help these parents for the purpose of better development of children with developmental disabilities play an important role here. These institutions are private and public, and the differences with these institutions are addressed in this paper. Thus, according to the literature review, private institutions have a better attitude towards patients, they are more transparent, faster and more expensive than expected, while towards public institutions there is a certain dose of negative perception by respondents in all the aforementioned elements. That is why the goal of the final paper is to examine the satisfaction of parents who have children with a certain degree of developmental difficulties, according to public and private health care institutions. An additional goal was to compare the perception of attitudes, social norms and satisfaction with services in public and private health care institutions. 266 respondents were collected through a primary survey through an online questionnaire. Many results indicate a positive impact of the perception of attitudes towards satisfaction with health services in public and private health care institutions. Also, differences by gender are highlighted, where it was found that men are on average more satisfied than women when surveying satisfaction with health facilities. Respondents are also, on average, much more satisfied with private health care institutions, and thus their perception of attitudes towards private health care institutions is more pronounced