CRITICAL SUCCESS FACTORS IN IMPLEMENTING ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM IN PAKISTANI ORGANIZATIONS

The intention of this paper is to explore the critical factors that are important in the successful implementation of ERP system in the context of developing country like Pakistan. Mixed method approach is used to collect perception based data for this study. Quantitative approach is used to collect data from a sample of 25 manufacturing companies..Qualitative approach is used to collect data within two organizations through tweleve semi-structured interviews..The date is collected from different groups including implementation team, senior management, and business user in order to cover different perspectives for the ERP implementation. Twelve interviews were conducted within these two organizations. The results revealed that the most important factor for an organization to implement successful ERP system is top management support as without their guidance and commitment, ERP system can never provide satisfactory results. The other most critical factors include functional support and good implementation partner. The findings of this study are important for the professionals and researches that either plan to implement ERP or to conduct research