Improving patients’ dental records and the collection policy of RXRX Dental Clinic

This study discusses the process improvements implemented with regards to the dental records and transaction management and collection policy of RXRX Dental Clinic to address the issue on providing feedback the organization’s stakeholders. The new process, in terms of dental records and transaction management, took advantage of technology for ease of recordkeeping and analyzing transactions from different clients and patients to provide timely feedback and exchange of information among stakeholders. The results of this strategy opened a whole set of other issues caused by the manual filing of records including the uncollected balances from corporate accounts. The process improvement made on the collection process of RXRX Dental resulted in a more efficient and timely claiming of completed procedures, proving to be a success and a value-add change implementation for the company. Both these improvements were implemented in the organization, through collaboration among the members of RXRX Dental and adaptation of an action research design, to have a more efficient set of processes as it continues to cater dental procedures and services to the public. Further evaluation and assessments are to be made for future process improvement initiatives