Burnout Syndrome Among Staff of Emergency and Trauma Department Hospital Tuanku Fauziah, Kangar, Perlis

Burnout Syndrome (BOS) is a complex chronic occupational stressor, defined by Maslach and Jackson (1981) as a Syndrome of Emotional Exhaustion (EE), Depersonalisation (DP) and reduced Personal Accomplishment (PA) among workers in human service environment, towards job demand that is beyond their mental, emotional and physical capacity. The Emergency and Trauma Department (ETD) were regarded as the busiest human service environment, in local and international literature. Cross-sectional mixed method study, which involved 122 operational staff of ETD HTF and a total of 12 ETD operational supervisors and administrators from HTF and Hospital Sultanah Bahiyah (HSB). The objective of this study is to confirm the existence and measure the current level and risk to develop BOS among staff of ETD HTF, determine significant work stressor and develop an interventional manual based on the pre-intervention Maslach Burnout Inventory-Human Service Survey Medical Personnel (MBI-HSS MP) scores. The SPSS Version 24 and Thematic analysis was performed in this study. Result from the semi-structured interviews, established human resource insufficiency as the main work stressor. The Mind Refresher was developed as a primary intervention through Participatory Action Research. The Mind Refresher had strengthened the personal resources and created mindfulness towards the job demands in ETD HTD, which was statistically proven significant by Paired t Test during the study period.This study concludes that, there were no significant BOS among the staff of ETD HTF and it is hoped that this study will contribute some knowledge for policy makers in the government and private sector to formulate a preventive BOS framework towards their employee job demands