Digitalization of a smart city as an innovative example of a procedure of e-management of the City of Zagreb

Koncept pametnog grada je sve popularniji u današnje vrijeme. Stvara se pametna infrastruktura te se razna podruĉja javnog ţivota digitaliziraju. Sve više stanovništva ţivi u gradovima, razvijaju se nove tehnologije i stvaraju se nove ideje i usluge dostupne putem interneta. Ţivot u pametnim gradovima omogućuje bolje obrazovanje, nova radna mjesta, lakše zapošljavanje, pruţa razne e-usluge, smanjuje uporabu goriva i pazi na oĉuvanje okoliša te ujedno ĉini ţivot lakšim, ekonomiĉnijim i efikasnijim. Takav grad treba ukljuĉiti sve graĊane i omogućiti im korištenje svih pogodnosti pametnog grada. U ovome radu se istraţuje koncept pametnog grada i njegov razvoj te prednosti koje on pruţa sa naglaskom na Grad Zagreb i njegovu inicijativu Smart city. TakoĊer analiziraju se pozitivna iskustva drugih gradova i daje se uvid u razvoj javne uprave prema elektronskoj upravi. U radu je provedena i anketa sa ciljem analize mišljenja ispitanika o pametnom Gradu Zagrebu i potencijalnim uslugama koje bi mogao pruţiti. Temeljem analize navedene ankete, utvrĊeno je kako ispitanici smatraju da Grad Zagreb još nije pametni grad te da treba više ulagati u svoj razvoj prema istome te kako bi voljeli koristiti e-usluge i inovacije poput pametne rasvjete ili pametnih graĊevina i kako bi voljeli komunicirati sa gradskim tijelima grada na neke novije i modernije naĉine poput posebne mobilne aplikacije.The smart city concept is becoming very popular these days. Smart infrastructure is being created and various areas of public life are being digitized. More and more people are living in cities, new technologies are being developed and new ideas and services are being created and available online. Living in smart cities enables better education, new jobs, easier employment, provides various e-services, reduces fuel use, pays attention to environmental protection, and at the same time makes life easier, more economical and efficient. Such a city should include all citizens and enable them to use all the benefits of a smart city. This paper explores the concept of a smart city and its development, as well as its advantages with an emphasis on the City of Zagreb and its Smart city initiative. It also analyzes the positive experiences of other cities and provides insight into the development of public administration towards e-government. The paper also conducted a survey with the aim of analyzing the opinions of respondents about the smart City of Zagreb and the potential services it could provide. Based on the analysis of the survey, it was found that respondents believe that the City of Zagreb is not yet a smart city and that they should invest more in its development. They would like to use e-services and innovations such as smart lighting or smart buildings and they would also like to communicate with the city authorities in some newer and more modern ways like a special mobile app