Managing Knowledge in Organizations: Tools & Techniques for Competitive Advantage

This paper looks at the tools and techniques required to build organizational intelligence by enhancing how information is captured, shared and utilized within organizational boundaries. Knowledge Management (KM) focuses on the practices that have transformed the business culture to facilitate innovation and organizational preparedness that broaden the scope of competitive advantage. Most information found in an organization are not tactile but need to go through a degree of KM processes which renders them very useful for the organization both to introspect and protect core competencies. KM processes come from different approaches ranching from IT to human psychology which have detailed in this paper. The end goal of KM is to improve organizational performance with better organizational practices, strategy implementation and policy making