The Influence of ISO 9001:2015 Quality Management System Implementation on Employee Performance (Study at PT. Semen Tonasa)

This study aims to determine and to analyze the influence of the implementation of the ISO 9001:2015 quality management system on employee performance at the company PT. Semen Tonasa. The approach used is a quantitative approach. The population of this research is all organic employees or permanent employee at PT. Semen Tonasa with a total sample of 293 respondents. The data collection technique used is through a questionnaire. The data analysis technique used is multiple linear regression analysis. The results show that customer focus has a direct, positive, and significant influence on employee performance. Leadership has a direct, positive, and significant influence on employee performance. Engagement of people has a direct, positive, and significant influence on employee performance. The process approach has a direct, positive, and significant influence on employee performance. Continual improvement has a direct, positive, and significant influence on employee performance. Evidence-based decision making has a direct, positive, and significant influence on employee performance. And relationship management has a direct, positive, and significant influence on employee performance at PT. Semen Tonasa