Pelayanan Kenaikan Pangkat Pegawai Negeri Sipil Di Era New Normal Pada Badan Kepegawaian Daerah Provinsi Riau

Rank is a position that indicates the level of position based on the level of difficulty, responsibility, impact, and qualification requirements of the job used as a basis for payroll. Riau Provincial Staffing Agency is an integral part of public service bureaucratic institutions whose one of its duties is to manage the promotion of the state civil apparatus in the Riau Provincial Government Environment. The new normal policy with the implementation of health protocols certainly makes access to public services, especially promotion services to be limited. This can be used as an effort for public service organizers to maximize services by switching to an online system that has been running. This research aims to analyze the implementation of civil servant promotion services in the Era New Normal at the Riau Provincial Staffing Agency and to find out what obstacles are obstacles in the promotion service. This research uses qualitative methods with a case study approach as a research strategy. As for the research infoman as many as 15 people. The results showed that the implementation of civil servant promotion services in the New Normal Era at the Riau Provincial Staffing Agency is known as a whole not to be running well this is known from the limited facilities and infrastructure supporting services, the limited resource capabilities of the apparatus, especially running website-based promotion applications such as Docudigital and Si Elok Application and still active spread of the Covid-19 Virus. among employees so that the service can not be done directly. BKD Riau Province strives to improve promotion services through the implementation of education and training to improve services through service innovations such as the provision of website-based health administration services so as to make it easier for employees to get services quickly. Obstacles that become obstacles in the implementation of promotion services include 1). Submission of staffing administration files in the form of incomplete file copy, 2). Availability of work facilities and infrastructure to support Promotion Services During the New Normal Era, 3).The occurrence of the continued placement of employees who are not in accordance with their position.4).Weak Ability of Implementing Apparatus Resources in Operationalizing Website-Based Promotion Applications