PERLINDUNGAN KONSUMEN TERHADAP LAYANAN GRAB BIKE OLEH PT GRAB TEKNOLOGI INDONESIA

In this era of the industrial revolution 4.0, digitalization has touched all aspects of human life, including transportation. The implementation of online transportation in Indonesia, one of which is organized by PT. Grab Technology Indonesia. This study aims to examine the issue of consumers getting legal protection when using online transportation services by PT. Grab, both in terms of protection and in the process of compensation if they experience an accident. The type of research carried out is normative legal research, namely research on the rules of law both in terms of the hierarchy of laws and regulations (vertical), as well as the harmonious relationship of laws (horizontal). By using normative legal research and secondary data, this research produces several things. PT Grab Teknologi Indonesia as a business actor or service provider has an obligation to provide consumer protection for the rights described in Law Number 8 of 1999 concerning Consumer Protection, one of which focuses on the right to comfort and security. This is realized by presenting 3 things to build passenger trust and safety features, consisting of Prevention, Protection, and Action. The responsibility given by PT Grab in the event of a loss suffered by the consumer in this case is an accident in the form of insurance coverage. The insurance provided is determined based on the form of injury experienced starting from permanent disability, treatment at the relevant medical institution, and death. Consumers only need to make claims based on the terms and conditions that have been explained