Proposal for the improvement of logistic process and delivery of the products comercialized by Cceneca Comercial Company

El propósito de este trabajo, consiste en la elaboración de una propuesta de mejoramiento, del proceso logístico de transporte y entrega de pedidos, para la compañía CCENECA COMERCIAL LTDA. Con el fin de dar una posible solución para los problemas que actualmente, presenta la empresa en esta área, utilizando para ello, herramientas de gestión logística, la gestión de Transporte y el Trade Marketing, analizando previamente, las estadísticas de este departamento, proporcionadas por la compañía y mediante indicadores de gestión de transporte, con el fin de establecer parámetros iniciales y poder compararlos entre sí, al momento de implementar la propuesta.This document, show a proposal for logistical transport process for CCENECA COMERCIAL LTDA. Company, wich is dedicated to commercialize some masive consume products, and actually presents some problems like poor customer service, some package isn´t delivery at time and lot of returns. Previously some stastics will be analized, and will be posible generate some management transport indicators, using all information, provided by the Company and create initial settings for later comparison. This document allow a optimization for logistical transport process for the Company, since recruitment process to final delivery to the customer, besides, include some aspects, like customer service, process manuals, transport cost, outsourcing transport and sales volume and returns. Conclusions allow to the Company make the best decision for optimization of the transport process, helping to improve its transport indicators and reducing economic losses