An Adaptive Multi-Agent Tool For Electronic Commerce

International audienceThe concept of Electronic Service Brokerage is based on the use of new information technologies to provide a service capable of facilitating and organizing the relationship between customers and offers providers. In this paper, a framework for Electronic Brokerage Service based on the emerging agent technology is presented. The first part of this article presents the requirements for electronic brokerage and the basic principles of the multi-agent used in Abrose. In the second part, we show the functionality of the Transaction Agents which represent the users inside the broker domain of Abrose. In the last part, we evaluate the dynamic properties of the user profile and belief network managed by each Transaction Agent. This electronic brokerage service will be applied in three business domains (Tourism, Trading and Teleworking). It covers the following features : the collaborative agents for self-organizing multi-agent systems, the multi-agent system for knowledge representation of the market place domain, the dynamic knowledge capture for a domain knowledge evolution