A case study of project management maturity within a banking project office

Abstract: The purpose of this minor dissertation is to assess the maturity level of project management within a banking sector project office. The investigation has been narrowed to the author’s own division of work within the banking organisation in order to help with devising means to assist with the project management office. This project management office was setup in late 2009 and is thus a relatively new addition to the division. This banking sector project office has never been reviewed in terms of its project management maturity. An understanding of the operational aspects of the banking sector project management office is required in order to ascertain the level of project management maturity. A brief description is given, within this document, of the banking sector project office team, as well as the associated roles and responsibilities. An overview is also given with regards to the project sizes, project lifecycles, as well as the required documentation. There are various methods available to determine the project management maturity level, such as: Capability Maturity Model Integration, Portfolio, Programme and Project Management Maturity Model, and Kerzner Project Management Maturity Model. The mentioned project management maturity models will be investigated and discussed. The PRINCE2 method is chosen as the method to determine the project management maturity level of the project management office. This method is broken down into assessable sections, where each section is then dealt with in terms of a questionnaire. The results of the questionnaire are combined and analysed. The statistical data is then utilised to determine the level of project management maturity of the banking sector project office. The outcome of the study concluded that the project management office achieved a level 2 of project management maturity, according to the PRINCE2 methodology.M.Ing. (Engineering Management