Quantitative and qualitative approach of validating and identifying health and safety performance improvement indicators : experience of using Delphi technique

The literature on health and safety is bound with different elements and indicators of measuring health and safety performance. The purpose of this paper is to discuss the success and challenges of using quantitative and qualitative approach of Delphi technique in validating and identifying health and safety (H&S) performance indicators that small and medium construction enterprises (SMEs) can use to measure and monitor their H&S performance improvement at project level. Furthermore, discuss the identification of experts in the field of H&S, ways of improving consensus analysis and minimizing experts’ non-response. This study is based on practical experience of the researchers pertaining to the Delphi technique method which is a constructivist or interpretive approach to knowledge. The study started with an extensive literature review to identify core elements and leading indicators characterizing H&S culture to develop a Delphi questionnaire that was used in the first round of Delphi. A four round Delphi technique was conducted to attain consensus of the identified H&S indicators. The experts were identified from published articles of H&S, practitioners’ website of H&S and word of mouth. The use of email was used as a mode of communication. This study set to warn but also encourage the use of Delphi technique as a method to unearth information in areas where consensus has not been reached such as H&S performance measurement indicators for construction SMEs in South Africa